In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.
Join our Operations team and support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Assist members in application support, troubleshooting, training, and research via phone and email. Follow up on resolutions, liaison between members and software engineers, assist with software releases, provide feedback, and deliver training. Provide after-hours support via on-call phone support rotation and utilize your ArcGIS server/software skills.
Deliver expert remote support and troubleshooting for our IVD systems and software using phone, email, and remote tools. Investigate and resolve complex hardware and software issues, collaborating closely with field and commercial teams. Accurately document support activities, customer interactions, and complaints in our CRM system in line with quality and regulatory standards.
Play a crucial role in ensuring smooth operations of the Airspace platform, serving as a key liaison between users and internal teams. This hands-on position requires a proactive individual who can effectively address production support needs for both internal and external users. Primary responsibilities include analyzing, researching, and resolving customer support issues.