Serve as the first point of contact for IT support requests from healthcare staff and providers and ensure smooth operations by accurately documenting and routing support tickets to the appropriate Level 2 teams, requiring strong attention to detail.
Job listings
$62,400–$72,800
USD/year
Seeking a Solution Analyst with proven experience in SaaS-based customer and technical support environments. Your primary focus will be delivering exceptional customer experiences while resolving technical queries related to our cloud-based healthcare applications. Success requires calm, methodical troubleshooting of system issues, and a strong understanding of administrative workflows in long-term care and medical facilities.